DRIVING
Driveri Violations
What to do
Download Driveri, check it weekly for alerts. If the camera speaks to you, you're getting flagged.
Key alerts to avoid
Sign / Signal Violation
At stop signs, come to a 100% full stop — no rolling through. At traffic lights, when the light turns yellow, stop. Don't accelerate to beat the red.
Driver Distraction
Phone stays in the holder at all times. Keep your eyes up and on the road. If you need to look down or use the phone — park first. Camera flags this as "Distracted driving."
Speeding
Respect the speed limit at all times. Go over it and the van beeps first — that's your warning window to slow down. A few seconds later the camera says "Slow down" and the alert is recorded permanently.
Harsh Handling
Avoid harsh braking, cornering, and acceleration. Beyond the safety risk, smooth driving keeps the vans lasting longer.
Got an unfair alert?
E.g. "distracted driver" triggered while you adjusted the A/C.
- Open the Driveri app
- Appeal the alert
- Gets removed from your scorecard
Why it matters
- Affects insurance renewal
- Can block your Fantastic bonus
- Impacts Amazon route count growth
Follow the legal limits and you'll never need to appeal. The camera is on your side when you drive correctly.
DCR
Delivery Completion Rate
What it measures
Parcels you deliver vs. parcels you took from the station. Aim for 99.4% to build a buffer for a bad day.
Top causes of returns
- "Customer Unavailable"
- "Business Closed"
Every returned parcel impacts your DCR — reattempt every parcel. Over 90% of "customer unavailable" parcels succeed on the 2nd attempt.
How to protect your score
- Use all Safe Place options — safest, not easiest
- Try multiple neighbours: 2 either side + 2 opposite
- If the customer's chosen safe place isn't safe, pick your own and text them
- Can't find a parcel? Mark missing, tell dispatch, continue. Deliver it if found later.
Route size → Max returns
~200+ parcels
≤ 1 return
~300+ parcels
≤ 2 returns
Only scorecard exception: Age Verified deliveries where the recipient doesn't meet age requirements — you cannot leave them. Mark as "customer doesn't meet age requirements".
DNR
Delivered Not Received · DPMO · Concessions
📦
Formula
Concessions ÷ Deliveries × 1M
Pro tip: If the customer has a preferred location (e.g. behind the bin), and you: deliver it there + take a good photo + text the customer + swipe to finish at the location — that delivery cannot become a concession.
What it measures
An estimate of how many parcels customers don't receive per million shipments.
Top causes
- False scans (e.g. marking "delivered to household member" when left behind a bin)
- Doorstepping — leaving parcels on doorsteps
- Swiping delivery 10m+ from the geo location
Protect yourself
- Use the correct delivery option — accuracy helps the customer find it
- Never leave on a doorstep, even if safe place says "front/rear door" — you decide if it's safe
- Text the customer the exact location as proof
- Always swipe at the address, not down the road
- If customer unavailable: text the customer
Example text: "I've left your parcel in the rear garden shed — your chosen safe place didn't seem safe on a busy street." If they complain, that text is logged against the delivery.
Auto-concession triggers
- Failed photo for an unattended delivery
- 10m+ from the geo location (e.g. not swiping to finish at the delivery location)
LOR
Lost on Road
What it measures
Any parcel you scanned (you confirmed you had it), didn't deliver for any reason, and didn't return to the warehouse.
Protect yourself during the route
- Work online at all times
- Check every delivery is marked — especially Age Verified and One-Time Password parcels
- At end of route: double-check no open stops
- If anything's still open, call support to mark it delivered
At the warehouse — returns photo
Send a photo of your returns to the returns WhatsApp group with all labels visible, so tracking numbers can be checked if there's any doubt.
Do NOT send a photo:
- Inside the van
- In a bag without labels visible
- All parcels stacked on top of each other
The photo is your proof. If Amazon queries a parcel weeks later, your clear label shot is what saves you.
POD
Photo on Delivery
Pro tip: Letterbox deliveries — photograph the letterbox only. No parcel in shot, just the letterbox. This confirms location for Amazon.
What it measures
The picture you take when leaving a parcel in a safe place. This is a core metric fully under your control — do not fail it.
Common fails & fixes
Blurry photo
Fix: Slow down, wait for the photo to finish — especially with flash.
"No package detected"
Fix: Take the photo before handing the parcel over. Put it on the floor if needed.
Package in car
Fix: 100% fail every time. Never take the photo in the van.
Package too close
Fix: Ensure parcel sits fully inside the white box on your phone.
Photo too dark
Fix: Use phone flash or head torch.
The point of the photo
Not to see the box — to see the surroundings of where you left it.
CC
Contact Compliance
Pro tip: As you walk back to the van after one stop, hit "Notify of Arrival" for your next stop. It's proven to help DCR, DNR, and protects Contact Compliance against customer-has-no-number fails.
What it measures
How you contact the customer for any parcel you can't deliver or return. You must contact 100% of these customers.
When to call
You arrive, knock, nobody answers, no notes, no safe place, no neighbours. No way to deliver → call the customer.
3 out of 4 calls result in successful delivery.
Rules
- Ring until voicemail — don't hang up early
- Short calls = "drop calls" and fail the audit
- Always follow the call with a confirming text
- Even if you can't deliver, the call counts as an attempt
Confirmation text example: "Hi, as discussed I've left the parcel inside the green bin." — protects you if the audit flags a short call.
CE / DEX
Customer Escalation · Delivery Feedback
⭐
Mindset
We represent Amazon on the road
Always read customer notes
Every note matters. Never assume — check before you decide where to leave the parcel.
NEVER leave parcels at:
- Doorstep
- Communal areas
- Anywhere the notes say "Do not"
Professional conduct
- Be polite with every customer
- Treat parcels and customer property as if they were your own
- Don't throw parcels. Don't slam gates.
- If you wouldn't do it at your family's house — don't do it here
Remember: Amazon is our client. Every customer is indirectly our customer. We need to act professionally at all times — we represent Amazon on the road.
PICKUPS
Return Pickups
⚠️ Not volume-adjusted. Every other Amazon metric scales with our route volume. Pickups don't. Whether we run 100 or 500 routes as a company, the cap is still 2 fails per week — for the whole company combined. One person's mistake affects everyone.
Golden rules
- Always swipe to finish at the location — even if you don't collect the parcel
- Never mark items that would be a fail (e.g. out of return label)
- In doubt? Call us before you mark anything
What counts as a fail
- Pickup not attempted
- Swiped 15m+ from the geo location
- Out of return label
- Picked up but not returned to the warehouse
